Tenant FAQs

Answers to your common questions

Prospective Tenants FAQ’s

Do I need renters insurance?

We highly recommend you do secure a renters insurance policy while you are leasing a home. The homeowners insurance policy does not cover your personal items should they be damaged or get destroyed and a renters insurance policy can cover damages caused by the tenant.


How long is the application process take?
Typically the rental application process takes 3 business days or less to complete. 

How much security deposit do you charge?
Typically the security deposit is equal to one month’s rent. This is refundable as long as the lease is fulfilled and property returned in a make-ready condition. We typically do not collect last month’s rent.

What happens if I don’t get approved?
Should you not be approved, you will receive your full application refunded back to you ASAP. The rental application fee, however, is not refunded. 

What if I am self-employed?

We will ask that you supply us with a copy of your previous yrs completed taxes or 1099, the last 3 months bank statements or a letter from your Accountant or CPA verifying income.


What if my credit isn’t so good?
We can usually work with most credit types. A larger security deposit or a co-signor/personal guarantor may be needed.  

Future And Current Tenants FAQ’S

Can I change the locks?
If you feel the locks need to be changed you can do so at your own expense. However, you must contact the Property Manager in writing and save all locks and keys that were removed. 

Can I get a pet after move-in?
It depends on whether the property owner and/or Condo Association allows pets. There is a pet fee required before the pet is allowed on the property. Email or Call us at 954-635-5155 to get more information. 

Can I paint the walls a different color?
No, however contact the Property Manager, as this is determined on a case by case basis. Typically a decorating deposit of $300 per room is required. Call us at 954-635-5155 to get more information.  

Does my lease automatically renew when it expires?
It does not renew, but will go on a month-to-month basis. This rarely occurs as your Property Manager will be in touch with you about a lease renewal approximately 60-days before it expires.

How do I break my lease?
This is usually explained in your Lease Agreement. Contact your Property Manager before giving your Notice to Vacate to understand what all of your responsibilities are for breaking the lease. 

How do I give my 30-day notice to vacate?
Visit our website form to submit your NOTICE TO VACATE form or contact the Property Manager for more information.

How do I pay my rent?
Current methods for rent payment include using your TENANT PORTAL, in which you may pay using a checking account, or any major credit card; a DEPOSIT CARD, which allows you to pay your rent by cash or check at any WELLS FARGO BANK ATM, or you may pay directly at our office or dropbox at: 450 NE 5th Street, Suite 3, Ft Lauderdale, FL 33301, or mail to PO Box 277, Ft Lauderdale, FL 33302. Call us at 954-635-5155 Option 3, to get more information on our payment options. 

How do I remove or add a tenant to the Lease?
In order to remove a Tenant from Lease, the remaining Tenants would need to qualify financially or the Lease would have to be terminated with a Lease Termination Fee required.  To add a Tenant, they would need to apply and go thru the approval process.  Please contact the Property Manager for more information. 

How do I renew my lease?
We will be in touch with you approximately 60-days prior to your lease expiration. 

How do you handle maintenance requests?
All repair requests must be in writing - Click here to submit it. Or by telephone by calling 954-635-5155.  All requests are entered into our schedule and will be handled by importance. Unless it is an emergency, all repair requests are handled Monday – Friday, 9AM – 5PM.

How long can my guests stay?
The lease usually permits 14 days*. If a guest needs to stay longer than that they need to fill out an application so we may screen them or contact the Property Manager. *condominium restrictions may differ.

What are your office hours?
Monday – Friday, 9AM – 5PM. We may not always be in the office during those days and times.  However, you may call 954-635-5155 or email us anytime. 

What if I lose my keys or am locked out of the property?
A typical fee is a $20.00 deposit to pick up a key and return it during our normal office hours, or, a minimum fee of $70.00 for unlocking the door during normal business hours, and a minimum fee of $105.00 after hours or M-F 9am-5pm, if we are available. This is explained further in your Lease Agreement. You may view a copy of your current Lease by signing into your TENANT PORTAL.

When do I get my security deposit back?
Florida Statue 83.49 allows 30 days should a claim be placed on the deposit for damages or unpaid fees, or, 15 days if no claim is placed on the deposit.  

When I move out, what do I need to do to receive my full security deposit back?
Easiest way to get your deposit back is to return the property to its original condition and left made-ready (normal wear and tear accepted). Follow our Move Out Instructions form that will be sent to you once we receive your Notice to Vacate for more information.

Find Us

Metro Residential LLC
450 NE 5th Street Suite 3
Fort Lauderdale, FL 33301

Phone: (954) 635-5155
Fax: 954-944-1563
Email: info@metrofla.com

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